Contract and booking
Hotel Golf Garni issues written confirmation for every order, specifying the scope of the booked services. An order may be made by phone, email, the hotel website, Booking.com or a similar portal. The hotel requires written confirmation from the customer by email.
For group and corporate bookings, the person confirming the order declares that they are authorised to act for the customer. Complaints about the quality or scope of services should be raised immediately during the stay so that the hotel can remedy them.
By confirming an order, the customer accepts these booking and cancellation terms.
Accommodation guarantee
A booking is guaranteed by payment received from the customer. Unless stated otherwise, the hotel may require full payment before arrival, according to the due date shown on the invoice. If payment is not received by the due date, the booking is considered cancelled without compensation. Check-in is guaranteed from 14:00 local time.
Rooms are normally allocated in line with the confirmed booking, but the hotel does not guarantee a particular room number.
Cancellation
All changes and cancellations must be made by email or through the online booking system and confirmed by Hotel Golf Garni.
Cancellation charges
Up to 7 days before arrival: no charge.
6–1 days before arrival and no-show: 100% of the total accommodation price.
In exceptional circumstances the hotel may waive or reduce the charge. Shortening a stay or not using booked services is not a reason for a partial refund. The hotel may also charge an administration fee of CZK 1,000 plus VAT when a confirmed booking is cancelled.
Payment
Unless stated otherwise, services must be paid no later than the day of arrival. The hotel accepts cash and payment cards.
Complaints
Any defect that can be remedied on site must be reported to reception without delay. If a defect cannot be remedied, the guest should obtain written confirmation from the hotel manager; an appropriate form of compensation may then be offered.
Consumer disputes
Consumers may contact the Czech Trade Inspection Authority for out-of-court settlement at www.coi.cz. This does not limit the right to bring a claim before a civil court.
Personal data and refunds
Personal data is processed in accordance with GDPR and applicable law; details are available in our privacy policy. Refunds are made to the originating bank account or payment card.
Operator
Valid from 1 April 2025. Approved by Vít Buchta, managing director.
Green Plus s.r.o., Na Jámě 10/102, 692 01 Mikulov, Company ID 27746283.